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Leading When There's No Clear Right Answer, with Sterling Chung
As leadership responsibilities grow, how do you handle tough conversations and stay grounded when there's no clear right answer? Sterling Chung, Chief Regulatory and Quality Officer at Aurion Biotech, joins Nick Capman on The Passionate Workforce Podcast to talk about leading through the decisions that don't come with a clean answer.
Sterling and Nick get into servant leadership, the trust formula, how to take the emotion out of charged decisions, and why the way you handle someone's final moments on a team is half of how they'll remember you.
A few of the takeaways:
- The higher you go, the fewer clear answers there are. Judgment replaces certainty, and you average out good decisions over time, like batting .300.
- Trust is character times competence. You need both.
- Prepare for hard conversations by bringing the facts, then listening, because people often don't need an answer, they need to be heard.
- Transparency protects you. If you don't tell people what's happening, they'll invent a worse version themselves.
- Distill charged decisions down to tables. Agree on the structure and the goal, and the data speaks more clearly than the emotions.
- Nobody is purely good or evil. Calling someone "crazy" is usually a refusal to understand them.
- Half of how someone remembers you is the last thing you did for them, which matters most when people leave.
- Silence is a leadership tool. Both Sterling and Nick use intentional quiet to work through hard problems.
About Sterling Chung
Sterling Chung is Chief Regulatory and Quality Officer at Aurion Biotech, where he has served for about three and a half years. He rose through regulatory and quality from the ground level across companies of varying sizes, leading through major submissions and significant organizational change.
About the Podcast
The Passionate Workforce Podcast, hosted by Nicholas Capman, CEO of The FDA Group and author of the bestselling book The Passionate Workforce, explores how leaders build organizations where people love what they do. Subscribe at thefdagroup.com/podcast. The book is available wherever books are sold, and on Audible.
Get it on Amazon: https://a.co/d/045SbtUt
Get it on Audible: https://www.audible.com/pd/The-Passionate-Workforce-Audiobook/B0D4FKPYW2
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By The FDA GroupAs leadership responsibilities grow, how do you handle tough conversations and stay grounded when there's no clear right answer? Sterling Chung, Chief Regulatory and Quality Officer at Aurion Biotech, joins Nick Capman on The Passionate Workforce Podcast to talk about leading through the decisions that don't come with a clean answer.
Sterling and Nick get into servant leadership, the trust formula, how to take the emotion out of charged decisions, and why the way you handle someone's final moments on a team is half of how they'll remember you.
A few of the takeaways:
- The higher you go, the fewer clear answers there are. Judgment replaces certainty, and you average out good decisions over time, like batting .300.
- Trust is character times competence. You need both.
- Prepare for hard conversations by bringing the facts, then listening, because people often don't need an answer, they need to be heard.
- Transparency protects you. If you don't tell people what's happening, they'll invent a worse version themselves.
- Distill charged decisions down to tables. Agree on the structure and the goal, and the data speaks more clearly than the emotions.
- Nobody is purely good or evil. Calling someone "crazy" is usually a refusal to understand them.
- Half of how someone remembers you is the last thing you did for them, which matters most when people leave.
- Silence is a leadership tool. Both Sterling and Nick use intentional quiet to work through hard problems.
About Sterling Chung
Sterling Chung is Chief Regulatory and Quality Officer at Aurion Biotech, where he has served for about three and a half years. He rose through regulatory and quality from the ground level across companies of varying sizes, leading through major submissions and significant organizational change.
About the Podcast
The Passionate Workforce Podcast, hosted by Nicholas Capman, CEO of The FDA Group and author of the bestselling book The Passionate Workforce, explores how leaders build organizations where people love what they do. Subscribe at thefdagroup.com/podcast. The book is available wherever books are sold, and on Audible.
Get it on Amazon: https://a.co/d/045SbtUt
Get it on Audible: https://www.audible.com/pd/The-Passionate-Workforce-Audiobook/B0D4FKPYW2