In this powerful episode of The Concierge Doc Podcast, Dr. Jason Littleton sits down with Susan Reilly Salgado, Ph.D.— culture strategist and co-architect of Union Square Hospitality Group’s iconic leadership framework — to unpack what it really takes to lead in the high-stakes world of concierge medicine.

From emotional intelligence, to team culture, to delivering luxury-level client experiences, this conversation reveals how lessons from hospitality are reshaping private medicine.

Listen in to discover:

• How leadership drives retention in high-value medical practices
• How to build a luxury brand experience patients can feel
• Why trust and responsiveness are the ultimate differentiators
• Culture strategies used by brands like Shake Shack and USHG
• Actionable tips for doctors evolving into elite health leaders

Perfect for physicians, practice managers, and entrepreneurs building the future of healthcare.

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Disclaimer:
Access to the Information and materials contained in this podcast is at your own risk. The information contained is presented for the purpose of educating the consumer on a variety of wellness and health care topics (the “Information”). Nothing contained is intended to be instructional for medical diagnosis or treatment. The Information contained is compiled from a variety of sources. The Information should not be considered complete and not exhaustive and should not be in place of a visit or consultation with your own primary care doctor.