On the morning of March 17, 2020 — at the very start of the pandemic — CEO Gillian Stein looked at her COO and said, “We gotta shut this down.” It was not an easy thing to say for a brick-and-mortar retailer. Within 24 hours, Henry’s stores were closed. After a startling 90% drop in revenue, Gillian shares her approach to leadership, navigating the crisis, and how Henry’s is innovating and coming out stronger than ever. Gillian Stein is the CEO of Henry’s, the largest independent camera retailer in Canada. Henry’s is a family-owned business founded in 1909. Gillian has played an integral role in growing the business to over 300 employees with 22 retail stores across the country.

In This Episode

• How Gillian and her team rapidly changed their mindset after Covid-19.
• The foresight to see how their market was changing. The company noticed their clients shifting towards “content creation” — like podcasts, streaming, and video conferencing.
• What Henry’s had to offer to really help their customers tell their stories through technology, and how they changed to the “experience” mindset.
• How Henry’s is innovating. They created a new team that is focused on developing new markets, new ideas, and revenue streams.

Show Links

http://www.henrys.com https://www.facebook.com/HenrysCamera/ https://www.youtube.com/user/HenrysCameras https://twitter.com/henryscamera https://www.instagram.com/henryscamera