In this episode of Speaking from Experience, we sit down with Todd Shimizu, Vice President of Global Customer Lifecycle Marketing at Cisco, to explore what it means to lead with humanity in a digital-first world. Todd shares lessons from building Cisco’s digital strategy, transforming cisco.com into a growth engine, and fostering customer-centric change across one of the world’s largest tech companies. From the power of simplicity and storytelling to balancing AI-driven scale with human connection, this conversation is a masterclass in turning complexity into clarity — and leading with empathy at every step.