Light Up Your Business

Leading with Kindness Creates Stronger Companies: Interview with Gui Costin


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How do you build a company where people thrive without micromanagement while still maintaining high performance? In this revealing conversation, Gui Costin, founder and CEO of Dakota, shares the leadership principles that have helped him grow from a single client to a 90-person organization that has raised over $40 billion for investment firms.

Costin's entrepreneurial journey began after being fired from his 13th job, when he discovered the power of getting paid to provide a service. With refreshing candor, he explains how focusing on solving real problems for clients became the foundation for his success, and how his approach to building teams centers on finding "A-players" who don't need traditional management.

What truly sets Dakota apart is its culture of kindness paired with accountability. Costin has eliminated vacation policies and travel restrictions, instead trusting his team to make responsible decisions within clear guardrails. "People want to be treated like adults, people want autonomy," he explains, revealing how this approach has created an environment where top talent wants to stay and contribute.

The conversation takes a fascinating turn when Costin discusses his ongoing experience with imposter syndrome despite his success, offering a vulnerable glimpse into the mindset of a seasoned entrepreneur. His philosophy that "my mission in life is to help other people get what they want out of life" provides a compelling framework for service-oriented leadership that benefits everyone involved.

Whether you're leading a team of three or three hundred, Costin's insights on communication, expectation-setting, and the power of acknowledgment offer practical wisdom you can implement immediately. His upcoming book "Be Kind" promises to further explore these principles, making this episode essential listening for anyone looking to build a business where both people and profits can flourish.

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Light Up Your BusinessBy Tammy Hershberger