BRG Director Garrett Mann sits down with Shannon Cermak, Vice President, Ambulatory at Loyola Medicine, to discuss her unique journey from teacher to healthcare executive, highlighting how her background in education has shaped a people-centered leadership style rooted in mission-driven purpose. Their conversation evolves into the importance of trust, empathy, and kindness in effective leadership while offering insights on team engagement, balancing innovation with accountability, and embracing discomfort as a catalyst for growth and unexpected opportunity.