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Leadership. Customer Service is absent. Here are a few examples. The 5 W's are in here, but the possible effects and unforecasted consequences of doing business with no Customer Service Ethic.
Organizations are now replacing the vernacular and titles from manager to leader...without replacing the managers with leaders.
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Leading with a purpose is dedicated to defining and refining leadership for the improvement of our society. The first episode of an ongoing industry wide self-inflicted paradox. Management and…