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Leading with Values and Mission Orientation, featuring Randy Haffner, Ph.D.
In this episode, Renee DeSilva is joined by Randy Haffner, Ph.D. the President & CEO of AdventHealth Florida. Together, they explore what it means to be a values-driven leader in a healthcare setting, as well as how values and mission as a faith based organization connect to consumer experience goals and service standards.
Highlights from the conversation:
• AdventHealth's consumer experience journey since 2019 (4:00)
• The distinction between consumers and patients (7:34)
• AdventHealth's service standards of love, safety, and simplicity (11:11)
• How Advent's care advocate program is improving care navigation (14:26)
• Why Randy believes leadership has to be a team sport (22:46)
• The concept that any organization is one generation away from losing its link to values (24:08)
• Why Randy would invite Nelson Mandela to his Table (33:15)
Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.
Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.
The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.
About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...
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By The Health Management Academy
4.9
4545 ratings
In this episode, Renee DeSilva is joined by Randy Haffner, Ph.D. the President & CEO of AdventHealth Florida. Together, they explore what it means to be a values-driven leader in a healthcare setting, as well as how values and mission as a faith based organization connect to consumer experience goals and service standards.
Highlights from the conversation:
• AdventHealth's consumer experience journey since 2019 (4:00)
• The distinction between consumers and patients (7:34)
• AdventHealth's service standards of love, safety, and simplicity (11:11)
• How Advent's care advocate program is improving care navigation (14:26)
• Why Randy believes leadership has to be a team sport (22:46)
• The concept that any organization is one generation away from losing its link to values (24:08)
• Why Randy would invite Nelson Mandela to his Table (33:15)
Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.
Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.
The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.
About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...