Paul has a BS in Engineering from the United States Military Academy at West Point and an MBA in Finance from Boston University. Paul's work experience begins as a paratrooper and Infantry officer.  After grad school he moved into corporate finance.  From a finance role he transitioned into field service engineering operations where he built and operated such organizations. 

After consulting for a while he yearned for a leadership role again and moved into customer service support and technical support where I have been for the last 15 years.

What you will learn today:

• What is Lean and how does it fit into a call center environment?
• What are some of the aspects of lean execution that you have found are crucial to its success?
• Pros and Cons of Lean Techniques
• How to Apply Lean Techniques in the Real World

Episode Sponsors

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Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.