Richard Rans, He is the Sr. Director of Customer Success at Terminus.

He has worked to become a trusted advisor to numerous Fortune 500 companies, primarily in the financial services, energy, and consumer products industries.

He has extensive experience in a variety of roles, including building and ongoing operations of strategic Customer Success teams, System Implementation, Product Management and Business Development.

CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game.

Subscribe to CX Community to get CX Insights episodes in your inbox!

Here are some of the highlights from this episode:

• Scaling Customer Success Team

• Customer Success Goals

• Customer Retention

• Customer Adoption