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Learn From the #1 Customer Service Expert in the World & New York Times Best-Selling Author: Shep Hyken
Full Episode: Learn from the #1 customer service expert in the world & New York Times best-selling author: Shep Hyken
Customer service retention and overall client satisfaction in a business is just as critical as the quality of your product, and the marketing strategy. However, customer satisfaction is the number one issue that strikes businesses which ultimately makes company attrition rates skyrocket.
Client satisfaction promotes loyalty, and higher traffic to your dealership by word of mouth advertising. When you have happy customers that are given quality service, closing ratios increase. Perhaps it’s time for a change in perspective: look at your customers as interactions, not transactions.
This week’s episode will make you want to revisit your bucket list to catch up to the Against All Odds special guest, Shep Hyken. Sean V. Bradley and L.A. Williams touch base with the #1 customer service expert in the world. The three masterminds discuss why customer satisfaction is so important, how to maintain client retention, and what you can do to increase customer loyalty for your establishment!
About Shep Hyken
Shep Hyken has lived the life we all strive to have for three life spans over! As adventurous and talented as he is, Hyken is very established in the customer service industry. While the former president of the National Speakers Association, Shep Hyken maintains a spot in the NSA’s Hall of Fame.
The author of seven New York Times Best Selling books has worked with national organizations to build their customer relationship management like FedEx, Whataburger, and Comcast.
Customer Service Resources:
Dealer Synergy & Bradley On Demand: The automotive industry’s #1 training, tracking, testing, and certification platform and consulting & accountability firm
The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners. Also, join The Millionaire Car Salesman Facebook Group today!
The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top. Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes.
For more interactivity, join The Millionaire Car Salesman Club on Clubhouse.
The Against All Odds Radio Show is Proudly Sponsored By:
Car.com: Visit Car.com today, where they do the research and you do the driving.
Scar Food: Scar Treatment for Scars, Acne Scars, & Stretch marks - visit ScarFood.com today!
Hyundai of Bedford & Kia of Bedford: World-class customer support you can trust and is located just minutes from Cleveland & serving the Bedford, Cleveland, parma, Beachwood, and Euclid areas.
View all episodes
By Sean V. Bradley CSP, L.A. Williams
5
77 ratings
Full Episode: Learn from the #1 customer service expert in the world & New York Times best-selling author: Shep Hyken
Customer service retention and overall client satisfaction in a business is just as critical as the quality of your product, and the marketing strategy. However, customer satisfaction is the number one issue that strikes businesses which ultimately makes company attrition rates skyrocket.
Client satisfaction promotes loyalty, and higher traffic to your dealership by word of mouth advertising. When you have happy customers that are given quality service, closing ratios increase. Perhaps it’s time for a change in perspective: look at your customers as interactions, not transactions.
This week’s episode will make you want to revisit your bucket list to catch up to the Against All Odds special guest, Shep Hyken. Sean V. Bradley and L.A. Williams touch base with the #1 customer service expert in the world. The three masterminds discuss why customer satisfaction is so important, how to maintain client retention, and what you can do to increase customer loyalty for your establishment!
About Shep Hyken
Shep Hyken has lived the life we all strive to have for three life spans over! As adventurous and talented as he is, Hyken is very established in the customer service industry. While the former president of the National Speakers Association, Shep Hyken maintains a spot in the NSA’s Hall of Fame.
The author of seven New York Times Best Selling books has worked with national organizations to build their customer relationship management like FedEx, Whataburger, and Comcast.
Customer Service Resources:
Dealer Synergy & Bradley On Demand: The automotive industry’s #1 training, tracking, testing, and certification platform and consulting & accountability firm
The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners. Also, join The Millionaire Car Salesman Facebook Group today!
The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top. Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes.
For more interactivity, join The Millionaire Car Salesman Club on Clubhouse.
The Against All Odds Radio Show is Proudly Sponsored By:
Car.com: Visit Car.com today, where they do the research and you do the driving.
Scar Food: Scar Treatment for Scars, Acne Scars, & Stretch marks - visit ScarFood.com today!
Hyundai of Bedford & Kia of Bedford: World-class customer support you can trust and is located just minutes from Cleveland & serving the Bedford, Cleveland, parma, Beachwood, and Euclid areas.