We’ve all been to a Coles or Woolworths supermarket. We’ve seen their systems. We’ve seen their attempts at automating services and reducing expenses with more technology and less staffing.

And don’t get me started on the systems they have at the Deli…geez…

Actually lets go right there, right now. :)

This podcast is all about how we can learn so much, from a Coles Deli… and the experience I just had at one.

What actually works. What doesn’t. And exactly how you need to underst