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How can we improve the quality of professional and leadership communications at work? In this episode, Pietro tells me that hearing others and learning to hear are both skills that can be learnt and developed. It starts with a mindset focused on service, the others' needs, and common goals, and less on personal ego and agenda. Whilst being in one place a long time creates important institutional memory, there is an advantage to being an outsider too as this enables thinking and acting in a way that solves problems in a different way to what is "the usual" way of working. Having eyes open for opportunities to make a difference matters.

Dr Garbelli is a specialist in acute internal medicine, a clinical director, and a Thriving Healthcare consultant. Having witnessed and experienced inefficiencies, frustrations, and struggles as a patient, a relative, and a provider, he uses the lessons learned as a powerful catalyst to provide medical thought leadership. By fostering a successful collaboration between empowered physicians and healthcare stakeholders, he aims to contribute toward creating high-quality and sustainable healthcare. His book The Doctor’s Voice: Empowering Solutions to Physicians’ Frustrations, Burnout, and Healthcare Inefficiencies explores common sources of frustration with practical steps that can help medical professionals reclaim their lives and transform the healthcare field for the better.

You can find him at https://drgarbelli.com/, on LinkedIn, Twitter, Facebook, Threads, and Youtube. 

You can also watch on www.youtube.com/@dr-coach/videos.
Production: shot by polachek