“We knew that we wanted to invest in a learning management system. We wanted to ensure that the experience wasn't just like, ‘OK, I have to watch these videos and read all this content.’ It needed to be this balance of an interactive and gamified experience. And how do we make sure that we can do it in a way that, you know, people want to learn and get excited? And so we came up with this theme called Split Arcade. We have seen just great interaction and feedback from our customers in terms of using it. We've also spent and saved hundreds of hours of CS CSM time. We have seen a dramatic increase in the number of sessions and actions people take within Split. And so it's been, it's been a great initiative.”

Tune in to hear Christina discuss:

• Her framework for a successful customer journey strategy & scaling CS
• How she mapped our Split Arcade and the ROI of customer education
• How motherhood helped shape her leadership skills & work-life balance

Don’t miss out on this fascinating conversation! Listen now.

Resources

• Christina Singh
• Split
• Podcast: How I Built This
• Ted Blosser
• WorkRamp