In this conversation, Steve Hallam spoke with Andy Main, former Global Head of Deloitte Digital who joined us from his home in Denver, Colorado. Andy and Steve discussed his thoughts on how the pandemic has shifted our focus to basic priority needs and how safety, empathy, and the digitisation of human interaction will have an enduring impact on customers' expectations.

Whilst this discussion occurred back at the start of the pandemic in May, we still find these insights relevant now

To read more about this conversation check out the insights blog post: https://www2.deloitte.com/au/en/blog/consulting-blog/2020/learn-from-globe.html

To find out more about Conversations with Digital head to: https://www2.deloitte.com/au/en/pages/strategy-operations/articles/conversations-with-digital.html