There is a saying that I tell everyone that comes before me for mediation, and it is about their tempers and anger. Lose your temper nd you lose the fight. Learn to control your tempers because a big part of it is ego. You have to be right, but you realize your wrong and instead of ending the argument peacefully, ego takes over and you lose your temper. I had that happen to me recently with a friend who did not want to lose the argument, he lost his temper and hung up on me. I just remained silent because I knew it wasn't a big enough argument to lose my temper. My approach is to give that individual time, cool down, think about it, and see how he approaches the friendship after the hang up. We probably would call this a test of friendship. In mediation I try to get parties prior to mediation to sit down with me and let them unload their stories on me, and then we get to talk about what they would like out of the mediation. Usually, it is exactly what the other side wants, it's just they are saying it differently. Learn to control your temper and you can resolve a lot.

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