On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus, Inc., an organization that is dedicated to strengthening the delivery of long-term care services through the development of staff relationships at all levels of an organization.

Topics discussed include:

- How staff looks at leadership and what leaders need to be like to be effective.

- How a horrible event made Claudia self-aware and showed her that openness is critical in LTC.

- How being supportive of people who have had horrible experiences in their facility helps them forgive themselves if they feel responsible.

- Learning to step back and listen from an incident with her teenage son.

- The importance of quieting yourself for five minutes to be an effective leader.

- The real problem people have with implementing new ideas.

- The importance of taking care of yourself to be an effective leader.

- The difficulty of teaching leaders to think creatively in an LTC setting.

Claudia Blumenstock - https://www.linkedin.com/in/claudiablumenstock/

Copernicus, Inc. - https://copernicusview.com/

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