This week we discover the benefits of adding agony to the hiring process. Get the back story from Elisabeth’s interview with Gary Peterson, VP of Operations for the Shingo Prize-winning O.C. Tanner Company.

We’ll cover the surprising results of this month’s poll about continuous improvement coaching. In the News we highlight the journey of a trombone player who helped save the Army $10M in one year and finally, we’ve got a question from a listener who wants to know if organizations have to have Black Belts. Join us at the cafe as we do a deep dive on the role of leadership and mentorship in this month’s episodes!

Also Listen On:

Timeline

* 1:52 Survey Says

* 4:18 In the News

* Kelly Wheeler Saves RHC-P Over $10M Through Process Improvement Projects

* 7:26 Q&A

* Does there have to be a Black Belt at the company that I work for?

* 8:32 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!

* 9:52 Today’s Special

* Interview with Gary Peterson, VP of Operations at O.C. Tanner

* 35:36 This Just In

* Webinar: How to Coach Problem-Solvers to Build Their Soft Skills

* Success Story: Improving In-Kind Reporting Accuracy by 100% With Brenda MacIsaac

Thanks for Listening!

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