The Consumer Goods and Services Ombud (CGSO) has over the years identified a trend where certain suppliers operating specific types of businesses engage in unfair business practices and tend to not cooperate with our office to resolve complaints lodged against them. These businesses tend to accept money from their customers but fail to deliver the goods or deliver inferior quality goods or services. An analysis of the sectors and type of complaints shows that small and micro-businesses in the following sectors tend to flout the CPA and don’t address complaints lodged against them:

Guest on the line: Consumer Goods and Services Ombud, Ouma Ramaru