In this episode of Mind At Work, Lorna sits down with Yesenia Santiago Egner—known to many as Jessie—a seasoned legal operations strategist who brings more than just frameworks to the table. With over 15 years of experience across financial services, media, and pharma, Jessie has helped shape the evolution of legal ops from behind the scenes and at the helm of major transformations.

But what makes this conversation special is what’s rarely visible on the résumé: a deeply rooted values system, a strong sense of calling, and a belief that legal ops is less about control and more about clarity, service, and growth.

Jessie shares how her career began with a dual degree in law and library science—a path that sparked her lifelong fascination with information, structure, and the systems that hold legal work together. She reflects on the early days of CLOC, the importance of mindset in legal innovation, and how faith and flexibility have guided her through every chapter.

Whether you’re deep in legal ops or just trying to make more intentional choices in your professional life, this is a conversation worth slowing down for.