“The I.T. guy is going to just tell me to restart it.” Are you curious to know more about what an I.T. department is doing behind the scenes, specifically within the 9-1-1 industry? This episode will answer your burning questions about information technology within a public safety government entity. Benjamin Gairrett is the information technology support manager at the Authority and holds many certifications to include the ENP and CMCP. He discusses how technology and the industry has changed over his 9 years at the Authority.  He has used his military background and experience to breakdown functional silos and build “esprit de corps” within the I.T. department.

In this episode Benjamin talks about:

• How technology has changed since working at Fort Carson, Norad, and the El Paso-Teller County 9-1-1 Authority.
• The benefits and growth of virtualization.
• His excitement with the relatively new Centralized Computer Aided Dispatch (CAD).
• Tips for those getting into information technology.

Benjamin references:

• Keyboard Video Mouse (KVM)
• Building Lego creations to reduce stress.  If you’re new to Legos, you can check out some of these kits.
• The military sci-fi series called Safehold by David Weber