Many people know Len DiCostanzo from his years at Autotask and Datto. Now he's out on his own, helping IT consultants under the moniker MSP Toolkit.

Len is a huge fan of ITIL (Information Technology Infrastructure Library) and best practices. He's also dedicated to models that focus on recurring revenue.

I ran into Len at the NexGen Conference and Expo in December. We sat in on each others' sessions and took notes about each others' advice. We mostly agree on best practices!

A mainstay of the channel community, Len provides thought leadership and best practice guidance to technology channel vendors, Managed Service Providers (MSPs) and other Business Technology Service Providers (BTSPs). Most recently, Len was SVP of Channel Development at Datto where he focused on helping partners drive recurring revenue with Datto's cloud-based solution portfolio. Len was with Autotask for a decade prior to Autotask being acquired by Vista Equity Partners for the second time, and merging with Datto in December 2017.

You can find him at MSPToolkit.com – where he helps both vendors and MSPs. He helps MSPs get the right processes and procedures in place. He helps vendors find a broader audience in the MSP space.

Watch the interview:

Len is very well steeped in the ITIL best practices for ITSM (IT Service Management). In this interview, he gives some great guidance about how you approach problems (or are they incidents?) with clients. As you'll see, Len's a firm believer that our industry is better off when more of us follow these best practices.

Len has a few introductory offers. Contact him (email is in the video) to find out more about how you can engage him.

Listen to the Interview (mp3)