Welcome to the first module of our course, "Come si crea una procedura? Qualità e dintorni" (How to Create a Procedure? Quality and Surroundings). In this introductory lesson, we lay the foundational groundwork by exploring the core concepts of Quality Management Systems (QMS) and understanding why documented procedures are the backbone of any successful organization.

1.1 What is Quality Management?
Quality Management is not just about inspecting final products; it is a holistic approach encompassing all activities and functions that determine the quality of a product or service. It is about ensuring that an organization consistently meets customer requirements and enhances customer satisfaction.

Key Principles of Quality Management
The modern understanding of Quality Management is heavily influenced by standards like ISO 9001. Key principles include:

Customer Focus: The primary focus is meeting customer requirements and striving to exceed customer expectations.
Leadership: Top management establishes unity of purpose and direction and creates conditions in which people are engaged in achieving the organization's quality objectives.
Engagement of People: Competent, empowered, and engaged people at all levels are essential to creating and delivering value.
Process Approach: Desired results are achieved more efficiently when activities and related resources are managed as interrelated processes.
Improvement: Successful organizations continually focus on improvement.
Evidence-based Decision Making: Decisions based on the analysis and evaluation of data and information lead to a higher likelihood of desired results.
Relationship Management: For sustained success, organizations manage their relationships with relevant interested parties, such as suppliers and partners.

This episode includes AI-generated content.