One hour lesson discussing why it is important to follow your established policy and process in every case, even if you believe this case is an exception or includes "special circumstances." It discusses the "Disastrous Strategy Meeting," and why it is so important to remain focused on the allegations. The lesson dives into some of the consequences of not following your policy and how to approach your leadership when they try to override the policy.  

Lesson Three in the Professional Misconduct Response Program Certification