This episode is a rebroadcast of episode 34. In this interview, I talk with Max Yoder of Lessonly, a training software for 2 specific teams: sales teams and customer service teams. They focus on customer-facing teams, which are faced with the constant challenge of maintaining a high bar of quality, while the processes and tools around them are constantly in flux. This means that for these teams, training and re-training is needed month over month.

Topics in the episode

Examples of the user experience

Selling to these specific teams, as opposed to HR

Where Lessonly is now, compared to how it was originally envisioned

The “Better Work Method” and how it is reflected in their team

Removing features from Lessonly

Evaluating partnerships with other companies

How to evangelize with customers

The value of sharing before it’s ready

Contact information

Lessonly.com

Twitter: https://twitter.com/lessonly

Instagram: https://www.instagram.com/lesson.ly/

Email: [email protected]