Nick talks about one of his heroes, Captain Al Haynes, who saved hundreds of lives by managing a crisis during a famous airplane crash. Captain Haynes demonstrated one of the canonical examples of Crew Resource Management and "just culture". They discuss why we still adhere to the "unquestionable captain" myth and the disasters that created. Nick talks to the group about how he pivots into "questions/curiosity" mode from "assumptions/making a point" mode. They discuss the impact and legacy of Captain Haynes and how that's impacted the way we choose to lead and live.