Steve Adams brings decades of real experience to Quality Time with MoreSteam. He graduated from West Point and served in the Army Corps of Engineers. Eventually, Steve spent thirty years at Procter & Gamble, where he drove improvement on a global scale. Along the way, Steve even got Deming's autograph. Yes, the W. Edwards Deming! Host Dan Swartwout talks to Steve about solving problems and the commitment to quality. With Steve, you get 30 years of real stories from the plant floor. And one more thing… you'll never guess what classic TV show is referenced in this episode.

After the interview, Dan shares the audio from a recent episode of MoreSteam's Street Stats YouTube series. Street Stats focuses on making business statistics useful and practical. After you're done listening to this episode of Quality Time with MoreSteam, go check out more Street Stats!

In this episode, you will hear about:

1:40 - Steve's background

2:27 - Going to Proctor & Gamble

3:41 - Steve's role in the Total Quality Movement

4:37 - Analytical problem solving

6:45 - Centerlines in manufacturing

12:22 - Meeting W. Edwards Deming

14:21 - Deming's 14 Points

15:40 - Quality products require quality components

16:52 - Steve's time as a consultant

20:05 - Peter Falk, Columbo, and continuous improvement

24:32 - Street Stats on Quality Time With MoreSteam

Additional Resources:

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