Facing situations that are destined to be confrontational is challenging.

It’s easy to be intimidated by a boss who seems to control your future, and therefore not ask for that promotion. Conversely, it’s also easy to lash out at Telstra’s customer service, and therefore not receive a deal on your next twelve months of internet.

Kate is back from life-threatening, globe-trotting adventures to share on the art of confrontation.

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