In this episode, Hao, an occupational therapist, discusses the significance of accepting and properly handling referrals in occupational therapy. He defines what a referral is, explains the extensive scope of occupational therapy, and emphasizes the importance of a collaborative and welcoming approach towards referrals. Hao advises against labeling referrals as 'inappropriate' and instead suggests providing constructive feedback or redirecting to the appropriate professional. He underscores the need for occupational therapists to be proactive and helpful, stressing that even the act of screening a patient is valuable. Throughout, Hao encourages a mindset focused on helping others, both colleagues and patients.