Joe and Guus discuss customer journeys for connected devices, why apps are not the answer, and what building bots has taught us in the IoT space. Guus discussed building a bot named aio. Joe shares thoughts around companies losing direct touch points with customers due to 3rd party tools and what a customer journey could look like for a connect device. Looking at moving from the previous 3 screen (laptop, tablet, mobile) and 5 screen (+TV, watch) strategies to a no-screen strategy with voice, chat, and sensors as the main UI users may interact with.

More can be found at: raftcollective.com

Hosts: Joe Fletcher and Guus Baggermans // Creative Director and Principle Designer at Raft collective. Embracers, hackers, and early adopters of IoT technology.