This week Lets Fix Things comes from India and Amsterdam. Joe opens with follow up from last week, discussing the ethical implications of designers and services. The duo give a short reminder that "user" experience often encompasses more than a single type of user in a service situation - and designers should learn more on service design and the role of multiple players in new businesses.

Guus drives the main topic discussing his attendance at Thingscon the previous week. He brings up a critical moment for designers in the discussion of privacy versus customization. Referencing a talk from Ame Elliot from Simply Secure, Guus looks at the idea that creating a great user experience, customized to user, may conflict with user privacy. The duo discuss designers roles in understanding the implications they have on creating an experience and being transparent with what privacy implications that has for users. Referencing a second talk from Michelle Thorne from Mozilla's Open IoT lab, they touch on security and designers roles in both areas are much more than many realize.

• Thingscon Amsterdam - https://www.thingscon.nl/
• Simply secure - https://simplysecure.org/
• Electronic Frontier Foundation - https://www.eff.org/
• Mozilla Open IoT - https://wiki.mozilla.org/Open_IoT
• El Paquete Semanal - https://en.wikipedia.org/wiki/El_Paquete_Semanal
• Angola pirates - http://motherboard.vice.com/read/wikipedia-zero-facebook-free-basics-angola-pirates-zero-ratingng
• Amazon Snowmobile - https://www.theguardian.com/technology/2016/dec/05/amazon-snowmobile-upload-truckload
• Outernet - https://outernet.is/