It's time to talk about the actual conversation (finally, after all that prep and soul-searching!).  In this podcast, Patty walks us through how to keep your thoughts straight and get the best results during a high-stakes conversation. 

Resources mentioned: 

Center for Leadership Excellence Classes:  http://leadershipexcellence.virginia.edu/classes

A summary of Crucial Conversations Concepts from the book:  http://www.wikisummaries.org/wiki/Crucial_Conversations:_Tools_for_Talking_When_Stakes_are_High

Get the book:  https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes-ebook/dp/B000OV1BNA