Trish Woods is a consultant neonatologist working in WA. She has a wealth of experience in delivering tertiary level neonatal intensive care, both in hospital and on the move. In this talk she she gives us a little insight into what goes through her head when the phone ring in the middle of the night. It’s not just about the neonatologist in their ivory tower but about the baby, the parents and the poor practitioner who is doing the very best they can.