It's hard to say I'm sorry. And part of what makes it so difficult is the way most people are taught to apologize within a 'right/wrong' framework of thinking that is often shaming and fails to get to the heart of matters. Nonviolent Communication encourages the use of language that identifies real feelings and real needs to help us mourn and deepen both our relationships and our humanity. This episode looks at how to express a sincere apology as well as how to receive a sincere apology.