If you would like to provide feedback to me, please use the following:

https://www.smartsurvey.co.uk/s/EVCRUV/

or

[email protected]

In today's episode we talk feedback

3 main types of feedback:

Appreciation - this is all about building relationships (saying thanks)

Coaching - this is about guiding, finding better ways to do things (see previous episode lets talk coaching)

Evaluation - this is where you stand, what you do well, what you need to improve.

Formative is throughout

Summative is at the end.

What makes great feedback?

Its specific, timely, meaningful and candid.

Receiving feedback:

You need to listen, this means not interrupting

Your responses need to be measured, if face to face be aware of your body language.

Be open to the feedback

Understand the message, if you don’t, ask.

Reflect on what has been said, and decide what to do.

Follow up. Have I made any improvement.

Thank you for your time, and I look forward to seeing you in the next episode.