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Letting Agents Uncovered: The Key to Happy Tenants and Thriving Landlords
"Raising rents comes raising expectations."
In this episode of The Honest Property Podcast, Becky and Ruth sit down with Ben Giles, the founder of Balloon Lettings in Bristol. Ben shares his inspiring journey from overcoming challenges in traditional education to running a successful people-focused lettings agency.
Here’s what you’ll learn:
Why a people-first approach benefits landlords and tenants alike.
The changing expectations of tenants in a post-pandemic rental market.
How clear communication builds trust and improves property care
The importance of setting boundaries to avoid burnout as an entrepreneur
Ben also reflects on the rise of ‘new school’ landlords treating property as a business and shares his insights on creating a welcoming brand that prioritizes tenant care. Whether you’re a landlord, property manager, or aspiring entrepreneur, this episode is packed with actionable advice and inspiration. 🎧✨
You can connect with Ben and Balloon Lettings here:
https://www.balloonlets.co.uk
Instagram: @balloonlettingco
Linked in
Chapters
00:00 Introduction to the Honest Property Podcast
03:07 The Impact of Traditional Education on Entrepreneurs
06:08 The Evolution of Apprenticeships and Career Paths
08:48 The Birth of Balloon Lettings
12:00 Understanding the New School of Landlords
14:05 Defining the Role of a Letting Agent
18:01 Challenges in Property Management
20:56 Creating a People-Centric Business Model
24:04 Building a Positive Reputation in the Industry
26:22 The Importance of First Impressions
28:27 Building Trust with Landlords and Tenants
30:03 Managing Expectations in Property Management
32:10 Shifts in the Rental Market
34:51 The Evolution of Tenant Expectations
37:14 Future Growth and Business Vision
40:38 Advice for Aspiring Entrepreneurs
Don’t forget to Like, share with a friend or family member and subscribe to be updated with each weekly episode.
Follow us on Instagram:
@honestpropertysisters
@honestproperteapod
You can also watch this episode on Youtube
📝 FREE Entrepreneurs Guide to Wealth Building
🤝 Honest Property Community
💌 Honest Community Newsletter
🏡 Beginner’s Road Map : BTL Portfolio Building!
Honest disclosure Some links may be affiliated
All enquiries please email 💌 [email protected]
Interested in starting your own Podcast? Try Riverside fm🎙️
Keywords
property investing, HMO, couple entrepreneurs, property management, investment strategies, Article 4, tenant relationships, property portfolio, community support, exit strategies
Hosted on Acast. See acast.com/privacy for more information.
View all episodes
By Honest Property Sisters"Raising rents comes raising expectations."
In this episode of The Honest Property Podcast, Becky and Ruth sit down with Ben Giles, the founder of Balloon Lettings in Bristol. Ben shares his inspiring journey from overcoming challenges in traditional education to running a successful people-focused lettings agency.
Here’s what you’ll learn:
Why a people-first approach benefits landlords and tenants alike.
The changing expectations of tenants in a post-pandemic rental market.
How clear communication builds trust and improves property care
The importance of setting boundaries to avoid burnout as an entrepreneur
Ben also reflects on the rise of ‘new school’ landlords treating property as a business and shares his insights on creating a welcoming brand that prioritizes tenant care. Whether you’re a landlord, property manager, or aspiring entrepreneur, this episode is packed with actionable advice and inspiration. 🎧✨
You can connect with Ben and Balloon Lettings here:
https://www.balloonlets.co.uk
Instagram: @balloonlettingco
Linked in
Chapters
00:00 Introduction to the Honest Property Podcast
03:07 The Impact of Traditional Education on Entrepreneurs
06:08 The Evolution of Apprenticeships and Career Paths
08:48 The Birth of Balloon Lettings
12:00 Understanding the New School of Landlords
14:05 Defining the Role of a Letting Agent
18:01 Challenges in Property Management
20:56 Creating a People-Centric Business Model
24:04 Building a Positive Reputation in the Industry
26:22 The Importance of First Impressions
28:27 Building Trust with Landlords and Tenants
30:03 Managing Expectations in Property Management
32:10 Shifts in the Rental Market
34:51 The Evolution of Tenant Expectations
37:14 Future Growth and Business Vision
40:38 Advice for Aspiring Entrepreneurs
Don’t forget to Like, share with a friend or family member and subscribe to be updated with each weekly episode.
Follow us on Instagram:
@honestpropertysisters
@honestproperteapod
You can also watch this episode on Youtube
📝 FREE Entrepreneurs Guide to Wealth Building
🤝 Honest Property Community
💌 Honest Community Newsletter
🏡 Beginner’s Road Map : BTL Portfolio Building!
Honest disclosure Some links may be affiliated
All enquiries please email 💌 [email protected]
Interested in starting your own Podcast? Try Riverside fm🎙️
Keywords
property investing, HMO, couple entrepreneurs, property management, investment strategies, Article 4, tenant relationships, property portfolio, community support, exit strategies
Hosted on Acast. See acast.com/privacy for more information.