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Laura Williams almost closed InSync Media. Here is the structural turnaround that changed her mind.
After years of six-figure months, InSync Media lost its two biggest clients in a single quarter and spent nearly two years just breaking even. Laura had handed so much of the business to other people that she could not vouch for the work, and by 2025 she was ready to shut it down. The shift was not a new marketing channel. It was taking the business back.
In this conversation with Jesse Gilmore, Laura walks through the Three Selves work that finally gave her a vision for the future self she was building toward, and the becoming self doing the work in between. She talks through the hardest decision: letting go of a key hire of five years, then stepping into all of that work herself, terrified, and watching every account improve under her leadership. She rebuilt the broken processes, held the team to real accountability, and committed to LinkedIn outreach she hated, the same outreach that produced the connection that led to a speaking slot at the International Builders' Show and four new clients after a 15-month drought.
Revenue today is less than half of the agency's COVID-era peak, and the profit margin, near 25%, is the best it has ever been. Laura makes the case that fulfillment and profit beat a vanity revenue number, and that an agency is a reflection of the owner's whole life, health, relationships, and all.
If you are an agency owner quietly wondering whether it is worth keeping the doors open, this is the structural version of how someone answered that question.
TIMESTAMPS:
0:00 — Introduction
5:14 — The Three Selves Framework
17:03 — One Connection, Four New Clients
24:23 — Key Takeaways
LINKS:
InSync Media — https://insync.media
Laura Williams on LinkedIn — https://www.linkedin.com/in/laura-williams-insync/
ABOUT LEVERAGE FOR GROWTH:
Leverage for Growth is the show for established marketing agency owners who are tired of being the bottleneck in their own business. Host Jesse Gilmore, founder of Niche in Control, sits down with agency founders who built leverage through systems, documentation, and a sharper offer, and turned founder dependency into a business that runs without them. Every episode is a documented transformation with specific numbers, not a motivation talk.
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CONNECT:
Jesse Gilmore on LinkedIn — https://linkedin.com/in/jessepgilmore
Leverage for Growth — https://nicheincontrol.com/leverage-for-growth-podcast