Matthew Dean has been in the financial services industry for 15 years and is currently at Freddie Mac working in the single family data and decisions department. Dean sat down with Sean McDermott, the CEO of Windward Consulting to discuss the role of artificial intelligence in IT Operations (AIOps) across the loan processing lifecycle. McDermott and Dean discuss the importance of the operations side of technology and automation, the future of IT operations, and how to monetize data.