You can’t tackle modern customer experience challenges with status quo solutions. In a landscape where customers expect more than ever from brands and technology can deliver more than ever for those brands, simply doing what you used to do is not an option. This episode is all about leveraging that technology to move your customer experience operations – and the bottom line – on to the next level. My guest, Sandra Schroeter of LogMeIn, covers: +Why customer experience can make or break your business +Using data to enhance your customer support +Integrating AI and chatbot technologies into your company strategy +Getting C-level buy-in on investment in CX +How the employee experience is entwined with customer experience +How companies can best establish trust with customers

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.