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Leveraging Employee Insights For Customer Care
Positive brand experiences are not only for customers.
How you treat your employees matters just as much — they can be your biggest brand ambassadors!
In this episode, we hear from Anna Skidmore, Vice President, Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation should be a tool to free up more time for human connection.
Join us as we discuss:
- Holistic CX and brand consistency
To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website or search for Now Brands Talk in your favorite podcast player.
View all episodes
By Ada Support
5
2626 ratings
Positive brand experiences are not only for customers.
How you treat your employees matters just as much — they can be your biggest brand ambassadors!
In this episode, we hear from Anna Skidmore, Vice President, Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation should be a tool to free up more time for human connection.
Join us as we discuss:
- Holistic CX and brand consistency
To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website or search for Now Brands Talk in your favorite podcast player.