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Leveraging NPS surveys to drive customer comments and product feedback with Alex Turkovic - Ep 6 (P1)
Subscribe to our monthly Customer Educated Newsletter - https://customereducated.substack.com/
03:23 The Value of Connecting with People through Podcasts
08:21 NPS comments is what matters
11:15 Setting NPS Standards and Targets
15:31 The Ratio of NPS Scores to Written Feedback
16:30 Asking the Right Questions for Feedback
21:40 Segmenting personas for NPS
25:53 The Role of Education in NPS Feedback
29:31 Parsing Feedback and Identifying Themes
32:28 Collaboration between Customer Educators and Customer Success Managers
View all episodes
By TrainnSubscribe to our monthly Customer Educated Newsletter - https://customereducated.substack.com/
03:23 The Value of Connecting with People through Podcasts
08:21 NPS comments is what matters
11:15 Setting NPS Standards and Targets
15:31 The Ratio of NPS Scores to Written Feedback
16:30 Asking the Right Questions for Feedback
21:40 Segmenting personas for NPS
25:53 The Role of Education in NPS Feedback
29:31 Parsing Feedback and Identifying Themes
32:28 Collaboration between Customer Educators and Customer Success Managers
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