LGPro asks CSBA's CX Director, Kate Gorman if councils are meeting customer expectations for service and what they could be doing better.

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

LGPro is the member association and leading voice for people working in Local Government in Victoria, providing leadership, professional development, advocacy, and representation in the pursuit of excellence.

Join LGPro for intimate conversations with local government leaders and sector experts as they tackle the big issues facing council leaders as they arise in the podcast for local government decision makers across Victoria, the LGProcast.

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LGPro is the member association and leading voice for people working in Local Government in Victoria, providing leadership, professional development, advocacy, and representation in the pursuit of excellence. Join LGPro for intimate conversations with local government leaders and sector experts as they tackle the big issues facing council leaders as they arise in the podcast for local government decision makers across Victoria, the LGProcast.

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LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

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