In today’s episode of AI in Flow, Claire and Peter unpack a high-stakes lawsuit alleging OpenAI systems flagged a shooter’s plans months before an attack—raising the question of whether AI platforms could face a legal duty to warn. They then look at Microsoft surpassing 20 million paid Microsoft 365 Copilot seats as “agent mode” becomes the default across core apps, pushing enterprises from pilots into scaled automation—and forcing tougher conversations about guardrails, auditability, and permissions. On the risk front, Australia’s banking regulator APRA warns frontier AI could accelerate cyberattacks and criticises firms for relying on vendor summaries instead of independent validation. The hosts also cover Huawei’s agentic SOC push alongside research suggesting LLMs still miss most real-world malicious events, pointing to the need for human-in-the-loop security. Plus: Cognizant pricing AI directly into rate cards, Infosys betting on reskilling over layoffs, Uber rolling out an OpenAI-powered voice booking agent, OpenAI teasing GPT-5.5, and Tesla downplaying AGI ambitions in court.

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Six & Flow is a digital transformation consultancy helping businesses adapt, grow, and thrive in a fast-changing world. We specialise in AI, CRM, and revenue operations, blending strategy, technology, and creativity to deliver measurable impact. From scaling startups to global enterprises, we partner with ambitious teams to unlock growth through smart automation, customer-centric marketing, and forward-thinking sales enablement. Learn more at sixandflow.com.

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