We collected more information and data on the world in the last five years than the previous history of the universe.

 

And the life insurance industry is finally coming around to data science. Thanks in part to the pandemic and digital transformation.

 

But what should your organization be doing with all this information at your disposal? What are your first steps? 

Keith Raymond, Principal Analyst at Celent and author of the viral report Data Tsunami, reveals how to improve the customer experience by leveraging data and process automation.