What are the lessons of a former hourly tech turned Fixed Ops Director? Our guest, Sterling Sutherland of Spring, Texas, made that jump himself, and he's sharing the advice he wishes someone had shared with him along the way: How to approach the move to flat rate, when to swallow your pride and pick up the phone to ask a question, and which certifications can actually open doors for you.

If you've ever wondered what your next step in a service career looks like, this conversation with Sterling is not one to miss.

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Shop Talk is the podcast by RV techs for RV techs, with real-world advice to work smarter and earn more.