What does it take to log record billable hours with exceptional customer service? In this episode of Shop Talk, we talk with flat rate tech Nick Singley about how he stacks hours and makes them count.

We'll hear why saying yes to the jobs nobody else wants is exactly how you build your hours, and how chasing manufacturer certifications — before anyone asks you to — can make you the only person in the building who can take on a given job. 

Plus, we get into how the RV industry is turning techs into IT pros, and why that's actually an opportunity.