By APMG International
APMG talks to industry experts to get their valuable perspective on success in businesses today. Organisations invest in best practice in areas such as project and programme management, business re
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The podcast currently has 59 episodes available.
In this episode, Richard Pharro, CEO of APMG International, engages in a comprehensive discussion with Terry Neal, distinguished expert in AI and cybersecurity training.
Richard opens the conversation by asking Terry for a simple definition of AI; Terry responds by explaining AI is a machine’s ability to perform tasks that normally require human intelligence.
Richard and Terry delve into the AI Practitioner Program, with Richard inquiring about its structure and objectives. Terry elaborates on how the program combines courses for AI prompt engineers and AI marketeers, culminating in a professional qualification. This program, rapidly adopted worldwide, aims to fill a critical gap in AI training and certification.
Richard also probes the societal implications of AI, questioning whether AI will replace human jobs. Terry asserts that AI will reshape rather than replace the workforce, enhancing productivity and creating new job opportunities. He underscores the importance of acquiring new skills in an AI-augmented world, including prompt engineering, data analysis, and human-AI collaboration.
The conversation further explores the potential risks of generative AI, with Richard asking about concerns like cybercrime and deep fakes. Terry acknowledges these risks, and stresses the need for governance and standards to manage AI’s impact responsibly.
This episode provides valuable insights into the evolving landscape of AI and its profound implications for the future of work and society.
Tune in to learn about the transformative power of AI and how individuals and organisations can navigate this evolving industry.
LINKS:
🔗 Connect with Terry: linkedin.com/in/terryneal
📝 Find out more about how the AI Practitioner training and certification can help you advance your career: apmg-international.com/product/artificial-intelligence-practitioner-certification-aip
🌐 Cyber skills: cyberskills.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, Richard Pharro, CEO of APMG International, is joined by Robert den Broeder, managing director of OBM Dynamics B.V. and a seasoned coach and trainer.
Robert shares his journey from teaching service management to exploring the critical role of human behaviour in achieving management excellence. Through his extensive research and practical experience, Robert unveils how Organizational Behavior Management (OBM) can address common business challenges such as improving safety, compliance, quality, and productivity.
In our conversation, Robert discusses the significance of understanding and influencing behaviour to foster a positive organisational culture. He emphasises the importance of leaders recognising behavioural motivations and implementing simple yet effective interventions to drive desired outcomes. We explore the concepts of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the emerging Experience Level Agreements (XLAs), and their impact on performance and customer satisfaction.
Robert demonstrates how OBM principles can transform leadership practices, enhance employee engagement, and ultimately lead to better customer experiences; he shares practical insights on developing leadership skills, setting precise behavioural expectations, and reinforcing positive actions to create a more motivated and productive workforce.
Tune in to learn how understanding and managing human behaviour can unlock the full potential of your organisation, making a significant difference in both employee and customer satisfaction.
LINKS:
🔗 Connect with Robert: linkedin.com/in/robertdenbroeder
📝 Find out more about how the Organizational Behaviour Management (OBM) training and certification can help you advance your career: apmg-international.com/obm
📝 Find out more about how the Experience Collab Certification and Training can help you advance your career: www.apmg-international.com/product/experience-collab-certification-and-training
🌐 OBM Dynamics: obmdynamics.nl/
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, Richard Pharro, CEO of APMG International, speaks with Karla Micallef, a veteran in leading enterprise-wide transformations. Karla brings over 20 years of experience across various industries, focusing on mergers and acquisitions, organisational model redesigns, and digital transformations.
Recently elected as the global president chair of the board for the Change Management Institute, Karla is passionate about elevating the strategic importance of change management and believes that true organisational agility stems from building change capability and maturity at all levels.
Karla underscores the critical role of leadership in successful change initiatives. She points out that leaders often underestimate their influence on change outcomes, which can make or break the effectiveness of these initiatives. Training for leaders, she notes, is essential to help them understand and fulfil their pivotal roles in driving and supporting change.
The conversation further explores the evolving prospect of change management training. Karla highlights current trends such as microlearning, remote training, and the integration of agile methodologies.
She emphasises that for organisations to move up the maturity scale in change management, training must be comprehensive and practical, involving real-life scenarios to ensure immediate applicability.
Tune in to gain pragmatic insights on how organisations can better navigate the complexities of change management in today's dynamic environment.
LINKS:
🔗 Connect with Karla: linkedin.com/in/karla-micallef
📝 Find out more about how the Change Management training and certification can help you advance your career: apmg-international.com/product/change-management
🌐 Change Management Institute: change-management-institute.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, renowned ITSM expert Anthony Orr joins Richard Pharro, CEO of APMG International, for an insightful discussion on the intricacies of service level agreements (SLAs) and the evolution towards experience level agreements (XLAs).
They delve into the impact of SLAs on organisational behaviour, exploring both their benefits and shortcomings. Through thought-provoking questions, Richard prompts Anthony towards the broader implications of service excellence and the importance of understanding service value from a customer-centric perspective.
Anthony explores the industry shift from service level agreements (SLAs) to experience level agreements (XLAs), and the profound impact of customer-focus on organisational success.
As the conversation unfolds, they unpack strategic outsourcing in the post-COVID era, contemplating the shift towards prioritising quality over cost in supplier relationships.
Throughout the episode, they dive deeper into the intricacies of IT service management, leaving listeners with a comprehensive understanding of the evolving landscape and the imperative of placing the customer at the forefront of service delivery.
Tune in to gain invaluable insights into the complexities of ITSM and customer engagement.
LINKS:
🔗 Connect with Anthony: linkedin.com/in/anthonyorr
📝 Find out more about how the Experience Collab training and certification can help you advance your career: apmg-international.com/product/experience-collab-certification-and-training
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, Richard Pharro, CEO of APMG International, speaks to Sarah Hills, Change expert and Founder of Carpe Omnia Training.
They explore the intricacies of organisational change and the challenges of introducing best practices. Richard prompts Sarah about the behavioural shifts required for successful implementation, to which Sarah stresses the importance of establishing trust and openness with clients.
She elaborates on her consulting approach, emphasising the need to understand current organisational behaviours before delivering training solutions. The conversation takes a deep dive into the concept of agility within organisations, with Sarah highlighting the need for mindset shifts and effective governance.
Richard and Sarah discuss the role of sponsorship in driving successful projects and programs, shedding light on the delicate balance between agility and anarchy. The conversation moves to the STAR® Program, a management training initiative aimed at fostering employee engagement through assessment-based approaches.
Throughout the episode, Richard and Sarah explore the transformative potential of empowering managers to enable their teams and navigating the complexities of organisational change.
Listen in to actionable insights on manoeuvering organisational change and fostering agility.
LINKS:
🔗 Connect with Sarah: linkedin.com/in/sarah-hills-mullins-4826303a
📝 Find out more about how a Change Management certification can help you advance your career: apmg-international.com/product/change-management
🌐 Carpe Omnia Training: carpeomniatraining.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, Richard Pharro, CEO of APMG International, speaks with Tibisay Vera, neuroscientist, and creator of the PEPE model – Neuroscience for Change.
Delving into Tibi's wealth of experience spanning over two decades in change and leadership, this episode uncovers the profound impact of neuroscience on managerial effectiveness and team motivation amidst the backdrop of today's dynamic work environments.
Tibi probes into the ways understanding neuroscience can empower leaders to navigate the complexities of modern workplaces. From unravelling the mysteries of the brain's response to stress and reward, to exploring the concept of authenticity through a neuroscientific lens, we’re provided illuminating insights that challenge conventional leadership paradigms.
The spotlight turns to practical tools for managers, with Tibi unveiling the ground-breaking PEPE model - a neuroscience-based framework designed to help individuals embrace change positively. With each domain – “Pain, Energy, Peaks and Valleys", Tibi elucidates a deeper understanding of how the brain processes and adapts to change.
Finishing the episode, Richard and Tibi discuss the nuanced terrain of organisational culture, psychological safety, and the age-old question of resilience across generations.
Listen in to gain invaluable insights and revolutionise your approach to leadership and change management.
LINKS:
🔗 Connect with Tibi: linkedin.com/in/tibisayvera
📝 Find out more about how a Neuroscience for Change certification can help you advance your career: apmg-international.com/product/neuroscience-change-certification
🌐 Sparkling Performance: sparklingperformance.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications
In this episode, Richard Pharro, CEO of APMG International, speaks to Eileen Roden, Director and Co-Founder of House of PMO.
Delving into the heart of modern project management, this episode navigates the intricate terrain of PMOs' vital role in today's dynamic business environment.
On the implications of transitioning into a project economy, Eileen explains how PMOs can facilitate successful project delivery while ensuring benefits realisation. Through the lens of optimism bias, we explore how PMOs can serve as guardians of professional judgment, challenging assumptions and promoting evidence-based decision-making.
The conversation extends to the realm of integrated PMO models within government settings, as Richard references recent UK public sector project failures and the indispensable role of senior management support, in enhancing PMO effectiveness. Eileen shares profound insights into the emergence of PMO directors at Board level, highlighting their pivotal role in strategic project prioritisation and resource allocation.
Finishing the episode, Richard and Eileen discuss the imperative for PMO directors to strike a delicate balance between project demands and business-as-usual operations.
Listen in to gain invaluable insights and elevate your proficiency in modern project management practices.
LINKS:
🔗 Connect with Eileen: linkedin.com/in/ejroden
📝 Find out more about how a House of PMO Essentials certification can help you advance your career: apmg-international.com/product/house-pmo-essentials
🌐 House of PMO: houseofpmo.com
🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions
In this episode, Richard Pharro, CEO of APMG International, welcomes Liz Herman, elected Vice President of the Society for Technical Communication and a Senior Manager in knowledge content training with Accenture Federal Services.
Richard and Liz discuss the impact of artificial intelligence (AI) on technical communicators and how the Society is leveraging support to its members throughout shifts in technology. Liz advocates for the importance of human collaboration with AI, referring to technical writers as "co-pilots" and emphasising the need for creative thinking skills, particularly those demonstrated by individuals with backgrounds in English, literature, or philosophy.
The discussion extends to how the Society is supporting members' professional development, especially amid emerging trends and challenges like remote work. Liz mentions the importance of in-person conferences, providing a platform for members to connect, share insights, and discuss challenges faced amongst members.
Touching on the Society's 70th anniversary, Liz further expresses a focus on sustainability and stability for the organization. Richard and Liz further discuss the challenges faced during the COVID-19 pandemic, with Liz accentuating the need for ongoing support to help members navigate remote and hybrid work environments.
Richard suggests that like the dotcom boom, there will likely be shakeout of the AI industry, “…It's not going to replace us any more than the high streets or the shopping malls weren't replaced overnight by online shopping”.
As the podcast concludes, Liz reflects on the Society's role in fostering a sense of solidarity among technical communicators, championing the importance of human connections, and expressing optimism for the Society's future.
Join Richard and Liz on this compelling journey through the evolving realm of technical communication and the delicate balance between human ingenuity and artificial intelligence.
LINKS:
🔗 Connect with Liz: linkedin.com/in/lizhermanphd
📝 Find out more about how a CPTC certification can help you advance your career: apmg-international.com/product/cptc
🌐 Society for Technical Communication: stc.org
🌐 Find out more about APMG certifications: apmg-international.com
In this episode, Richard Pharro, CEO of APMG International, speaks to thought leaders Melanie Franklin and Andrew Craddock as they delve into the evolution of Agile Project Management, discussing its impact on businesses and the broader context of cultural transformation.
Melanie Franklin, a seasoned expert in Change Management, and Andrew Craddock, a prominent figure in Agile methodologies, share their extensive experience, offering valuable advice and guidance for organisations navigating the complexities of delivering projects and fostering agility.
From the origins of Agile to its expansion beyond IT into various business domains, this conversation delves into the core concepts and principles behind Agile methodologies. Explore the importance of cultural change, the significance of Agile certifications, and the crucial role of collaboration and communication within teams implementing Agile frameworks.
Furthermore, gain insights into the integration of Scrum teams in non-software development projects, the impact of AI on Agile Change Management, and the evolving roles of individuals and teams in an AI-driven work environment.
Discover how Agile and Change Management converge to drive innovation and how they intertwine with emerging technologies like artificial intelligence, reshaping the future of work and organisational dynamics.
Tune in for a compelling discussion that offers actionable insights, expert advice, and a glimpse into the future of Agile methodologies, Change Management, and the transformative impact they hold for businesses worldwide.
LINKS:
🔗 Connect with Melanie: linkedin.com/in/melaniefranklin1
🔗 Connect with Andrew: linkedin.com/in/andrew-craddock-6112bb
🌐 Agile Business Consortium: agilebusiness.org
🌐 Agile Change Management: agilechangemanagement.co.uk
🌐 Find out more about APMG Project and Programme certifications: apmg-international.com/category/project-programme-portfolio
In this episode, Richard Pharro, CEO of APMG International, speaks to Neil Keating, founder of Experience Collab, to delve into the world of Experience Level Agreements (XLAs) and their significance in the IT industry. To begin, Neil distinguishes XLA’s and SLA’s and outlines how they can help improve the overall experience for IT customers, consumers and employees.
Neil then emphasises the importance our emotions play in consumer and employee experience. He explains Affective Science; how emotions are a physical factor that can be measured, for example experiencing a faster heartbeat, hairs standing up on your arms etc. However, feelings (which derive immediately from the initial emotion) are more logical and are the pinnacle factor that drive us to reach certain conclusions about an experience.
Neil emphasises that our experiences with a service are usually cumulative; our feelings and beliefs often build up over time. Next, Richard and Neil discuss how such beliefs can often establish loyalty to a particular brand, or conversely, can cause customers to stray. Neil stresses that this is why creating a comfortable customer experience is paramount to the success of a business and is what will keep customers returning.
Richard and Neil further discuss the rise of AI & automated services, and the impact this has on user experience. They discuss how AI has created a new demand to balance efficiency with personalised experiences, particularly because some people may prefer human interaction over automation, and vice versa. By understanding how people feel about their experience as a user - customer or employee - organisations can drive productivity and create a supportive work environment.
Listen in to discover how XLA’s can positively impact your network’s experience, as this week’s episode delves into the ever-evolving landscape of customer experience.
LINKS:
🔗 Connect with Neil: linkedin.com/in/neildkeating
🌐 Experience Collab: experiencecollab.com
🌐 Bright Horse: brighthorse.co.uk
🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions
The podcast currently has 59 episodes available.