In this episode of Lightbulb Moments, Tom Kuhn talks with Sudheer Koneru, CEO of Zenoti, about key insights from the 2026 Beauty & Wellness Benchmark Report.

They break down flat industry growth, declining new guest traffic, and why “calendar inflation” is hurting bookings. The conversation also explores how top performers are driving results through better utilization, memberships, and online booking—not just more marketing.

Plus, a look at how AI is transforming salon operations, from scheduling to smarter decision-making.