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CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works. 

We consider Lighthouse Works' strategy to create more career opportunities for the blind and visually impaired.

In doing so, we discuss:

• The drivers behind Lighthouse Work's strategy to employ blind and visually impaired contact center staff 
• How it worked with Genesys to create an accessible contact center environment 
• The results of the contact center transformation process 
• The impact on metrics and future plans.

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