Improv training teaches you to deal with the unknown. But Lillie Frances, owner of Chicago Comedy Company and Laugh Out Loud theaters, says nothing could have prepared her for 2020.

“You would think that as an improviser, I'd be better at this stuff, but I hate ambiguity. I hate not knowing when everything's going to end and we're going to be back up and running in full swing,” she says.

On this episode of Defining Moments, Lillie talks about incorporating mask-wearing into an improv play, looking out for her staff and working on diversity, and attempting guilt-free relaxation as a small business owner.